Frequently asked questions

Access to the OVEO platform is strictly reserved for automotive professionals, ensuring a secure and high-performance environment.

Who can register :

• Dealerships
• Vehicle repairers / Garages
• Used vehicle (UV) traders
• Import/export professionals

How to register ?

To create an account, simply follow these steps:

1. Complete the online registration form with :
   • Company name
   • Company registration number (e.g., SIRET)
   • Postal address & country
   • Professional email address
2. Attach the required documents :
   • Recent Kbis extract (less than 3 months old)
3. Read and accept the General Terms of Sale and Use{{lien hypertexte dans nouvel onglet}}
4. Create a secure password to access your personal account

Please note : your login ID is your professional email address.

Don’t worry if you forget your password, you can recover it in just a few clicks:

• Click on “Forgotten password?” from the login module
• You will receive a reset link by email
• Remember to check your spam / junk mail folder
• Follow the link to set a new secure password

Need help ? Our support team is available by phone to assist you if you have trouble logging in.

Your registration is processed manually by our team to guarantee the accuracy and reliability of each account’s information.

• Validation is generally completed within 48 business hours. Our team is committed to processing every application as quickly as possible
• If any information is missing or incorrect, we will request the necessary documents

The Sales page gives you quick access to vehicles that match your needs, thanks to a wide range of filters.

Type of sale

• Type of operation (stock, channel, etc.)
• Vehicle type (Passenger Vehicle or LCV)
• Make, model
• Mileage, first registration year
• Storage compound
• Colour, CO² emissions
• Equipment, horsepower (hp), fuel type
• Transmission, body type

OVEO offers several purchasing formats to suit your preferences and buying pace :

• Fixed price : immediate purchase at the listed price
• Auction : bid in increments on vehicles up for sale. The vehicle is sold to the highest bidder when the time expires
• Blind bid (sealed offer) : submit your purchase price without knowing the reserve price. The highest bidder wins the vehicle if the reserve is met

Stay informed about upcoming sales at a glance via the sales calendar.

• Auctions: every Monday, Tuesday and Thursday from 1pm to 5pm
• Fixed-price sales : continuously, except during auction periods. New vehicles are added daily at 5pm
• Manage your subscription to marketing communications

Buying a vehicle on OVEO is quick and straightforward. Here are the main steps :

1. Filter the vehicles and mark your favourites to find them easily
2. Add one or more selected vehicles to your basket – for fixed-price vehicles
3. Confirm your basket : for a fixed-price purchase, the order is immediate. For an auction, the order is confirmed if you win the sale
4. Choose your delivery method : pick-up from storage, truck delivery, or driven delivery
5. Pay by express transfer or standard bank transfer
6. Track your order from your client area

Each order is validated after payment is received and confirmed by our teams.

Upon receipt of your payment, the validation time is 24 working hours. However, depending on the vehicle supplier, this payment validation may take up to an additional 24 working hours.

Each vehicle listed on OVEO includes a detailed condition report :

• Visual diagram of the vehicle indicating any damage
• Photos of the recorded damage
• Potential technical comments from our experts
• All this information can be exported to PDF from the vehicle sheet (the “Export to PDF” button is on the right, below the purchase price)

Once the payment is validated, you gain access to the HD photo pack of 16 images without watermarks :

• Downloadable from your customer account
• Usable for listing your vehicles for sale even before delivery

VAT status is indicated on each vehicle sheet. Depending on the vehicle, VAT may or may not be recoverable. VAT is always recoverable on the service fees invoiced by OVEO.

Service fees are included in the VAT-inclusive price displayed on the site, ensuring full transparency from the start.

Progressive fee scale applied to the net vehicle price (excluding delivery) :

Example: For a vehicle priced at €12,500 incl. VAT (with recoverable VAT), the service fees are calculated on the net price (€10,417 excl. VAT) as follows :

• 7% on €0 to €5,000 = €350 excl. VAT

• 7% on €5,000 to €10,000 = €350 excl. VAT
• 5% on €10,000 to €10,417 = €20.85 excl. VAT

The total service fees for the vehicle are therefore €350 + €350 + €20.85 = €720.85 excl. VAT, or €865 incl. VAT.

You can pay for your orders by secure bank transfer. Two options are available:

• Express transfer : via our integrated payment solution
• Standard transfer : using the company bank details (RIB) provided to you

Our instant payment solution is powered by Bridge, a platform approved by the Banque de France. It offers several advantages :

• Payment in just a few clicks from your own banking interface (you must log in to your bank)
• No need to enter IBAN or add a beneficiary
• 100% secure payment
• Pre-filled payment reference for faster processing
• Zero additional fees

How it works ? Once your order is confirmed, you’ll be redirected to your bank via Bridge. Log in, validate and it’s paid !

When finalising your order, you can choose between several logistics options based on your preferences. The costs for the different services are displayed at that time.

• Collection from storage yard :
  • Free of charge
  • Must be collected within 12 working days following payment, after which storage fees apply: €5 (excl. VAT) / day / vehicle
  • The collection note must be presented (paper version only)
  • The storage yard collection procedure must be followed.
• Truck delivery :
  • Carried out via our specialised partners CAT or CEVA in mainland France (excluding Corsica)
  • Delivered in 2 weeks on average, this timeline is indicative
  • Your delivery address must be accessible for the transport truck
• Driven delivery :
  • A driver collects the vehicle for you from the compound and drives it to your address
  • Service provided by our partner DriiveMe in mainland France (excluding Corsica)
  • Delivered in 3 working days on average (indicative timeline)

You can track the status of your order at any time from your client area

To make any changes :

• Contact our customer service as soon as possible (by phone at 01 89 62 39 46 or by email at contact@oveo.com)
• Provide your order number to speed up processing
• Any modification is subject to the progress of the logistics

Our team is available to support you throughout your OVEO experience. Do not hesitate to contact us.

Phone : +33 1 89 62 39 46

Email : contact@oveo.com

Contact Form : Accessible directly here.

Phone support opening hours :

• Monday to Friday : 08:45 – 12:30 and 13:45 – 18:00
• Weekends and public holidays : Closed

Postal address: OVEO – 38-48 rue Victor Hugo, 92300 Levallois-Perret, France

Boost your purchases by learning to master the OVEO platform in minutes.

Automatic Bidding (Maximum Bid)

How does it work?

1. Set the maximum amount you are willing to bid
2. OVEO bids for you automatically, up to this maximum
3. You only outbid if a competitor places a higher bid than yours

Tip: This is the ideal tool for tracking multiple sales simultaneously without stress.

Preparing for auctions : 5 key tips

Participating in an auction can be both strategic and fast-paced. Here are five essential steps to maximise your chances of success :

1. Assess your needs :
   • Before bidding, clearly identify the type of vehicles you need.
   • Anticipate periods of high demand to ensure you have complete and relevant stock.
2. Analyse the market :
   • Consult your sales history and market trends by model, engine, or trim level.
   • Compare prices across multiple platforms to better gauge the market value.
3. Set a clear budget :
   • Determine a maximum amount for each vehicle, including logistics costs.
   • Define your resale or profitability margins based on your business objectives.
4. Create a favourites list :
   • Add vehicles that interest you to your favourites during the visibility phase, before the auctions start.
   • This allows you to track the most strategic vehicles easily from your Favourites page
5. Be responsive :
   • Track your current bids from the My Bids page.
   • Anything can happen in the last minute of the auction.
   • Stay logged in until the end of the event to bid at the right time, and don’t forget to refresh the page.

Are you an automotive professional looking to optimise your used vehicle stock turnover? OVEO supports you from A to Z.

Our solution is primarily aimed at :

• Dealerships and automotive distribution groups
• Long and short-term rental companies

Our full-service support is designed for significant volumes. The platform is not intended for very small, single-unit volumes.

We accept all roadworthy used vehicles :

• Passenger vehicles (PV) or Light Commercial Vehicles (LCV).
• Registered in France and compliant with regulations.
• With all necessary sales documents (registration document, certificate of sale, etc.).

Damaged non-roadworthy vehicles, vehicles without papers, or those in administrative proceedings cannot be accepted.

At OVEO, selling your used vehicles is simple. We manage the entire sales chain for you, saving you time and guaranteeing the best performance.

1. OVEO presentation and needs assessment

Benefit from a discussion with one of our dedicated contact persons. They will present our solution and its advantages in detail. Together, we will review your objectives, constraints, and volume forecasts to build a customised solution.

2. IT and logistics implementation
   • IT integration (valuations, UV feeds, exports, reporting, etc.).
   • Automation of recurring tasks for your teams.
   • Scheduling of on-site UV collection.
3. Processing and listing for sale
   • Collection of your vehicles in 3 days on average.
   • HD photos and damage report carried out by our teams.
   • Optimised pricing (AI + experts).
   • Choice of the most effective sales channel.

At OVEO, we facilitate the sale of used vehicles to European clients via a simple and transparent procedure. However, certain obligations remain the buyer’s responsibility.

What you need to know :

• OVEO only sells to companies established in mainland France.
• There is no VAT arrangement : the management of intra-community VAT is your responsibility.
• You are responsible for the legality of the export and customs obligations.

Advice : Ensure your company structure is eligible for the intra-community supply declaration (DEB) and that your accounting processes comply with current standards.

See also :

• The French customs website: https://www.douane.gouv.fr
• The European Commission portal on intra-community VAT

Exporting outside the EU is also possible. It is your responsibility to handle the administrative procedures and to comply with current regulations.

Important reminders :

• OVEO only sells to buyers registered in mainland France
• No customs declaration or formality services are handled by OVEO
• It is your responsibility to manage international transport and the customs obligations of the destination country
• VAT remains payable at the time of sale. It is up to you to reclaim it if the export is proven within the required deadlines

Advice : For a VAT exemption on exports, keep all proof of collection outside the EU, in line with tax requirements.

Useful links :

• Exporting a motor vehicle purchased in France outside the European Union
• Tax information on VAT for export

Access to and use of our platform are subject to clear rules. They ensure the transparency of each party’s commitments.

• The Terms of Use (TOS) define the rules for accessing the OVEO platform for registered users.
• The Terms and Conditions of Sale (TCS) govern the rights and obligations related to each purchase made on our platform.

Access the documents at any time from the General Terms page

The protection of your personal data is essential to us. We process your information in strict compliance with the General Data Protection Regulation (GDPR – EU 2016/679) and French law No. 78-17.

Visit the Personal Data page.

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