OVEO General terms and conditions
1 – Preamble
The company OVEO, a simplified joint-stock company, with a share capital of €100,000.00, chose registered office is located 38-48 RUE VICTOR HUGO, 92300 LEVALLOIS-PERRET, registered with the Trade and Companies Register of Nanterre under number 920 865 227, represented by Sycomore (980 406 185 RCS Versailles) acting and holding the necessary powers as president, itself represented by Mr.Stanislas PEYCELON, acting and holding the necessary powers as manager (hereinafter “the Company”), edits the OVEO Platform and provides the associated Services.
OVEO is a platform for intermediation between professional sellers and professional buyers of used vehicles. The Company offers the professional buyer of used vehicles an end-to-end service, from the visualization of purchase offers to the preparation of the vehicle, to the ordering and purchase of the vehicle, up to the collection or delivery of the vehicle to its site.
After having reviewed the OVEO Platform, the Services offered by the Company and the associated financial conditions, the Buyer is interested in obtaining access to the Platform and the Services, under the conditions stipulated in the General Terms of Services -Buyer (GTU).
These GTU constitute the entirety of the provisions governing the relationship between the Company and the Buyer for the provision and use by the Buyer of the OVEO Platform. Any general terms of purchase or sale of the Buyer or any other contractual document is excluded between the Company and the Buyer. The Buyer is informed that the purchase of the vehicle is governed by the seller’s general terms of sale – this document is available on the Platform, and the Buyer is invited to consult it prior to any purchase.
2 – Definitions
The terms used in the General Terms of Servies beginning with a capital letter, in the singular or plural, shall have the meaning given below:
| Buyer | Refers to the buyer of a used vehicle through the Platform and beneficiary of the Servies offered by the Company under these GTU. The Buyer is an automotive professional, including professionals engaged, in particular, in a regular activity of trade, repair, dismantling, or import-export of automobiles. |
| Administrative Documents | Refers to all administrative documents necessary for registration (notably registration certificates, transfer documents, invoices, etc.) of the Used Vehicles, as well as any duplicate keys of the Used Vehicles. |
| Personal Data | Refers, within the meaning of Law No.78-17 of January 6, 1978 as amended and of Regulation (EU) 2016/679 o the European Parliament and of the Council of April 27, 2016 relating to the protection of natural persons with regard to the processing of personal data and to the free movement of such data (GDPR”), to any information relating to an identified or identifiable natural person (referred to as the “data subject”); an “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical or social identity . |
| Vehicle Sheet | Refers to the descriptive sheet of a used vehicle marketed by a Seller, including, in particular, a description of the vehicle, the type of sale, the information resulting from the vehicle’s inspection, commercial and technical photographs, the price, and the remaining duration of the sale. |
| Platform | Refers to the OVEO Platform allowing the Buyer to be connected with professional sellers of used vehicles and to access the Services. |
| Services | Refers to the Services offered by the Company via or in connection with the Platform, as described in the section “Description of the Services.” |
| Used Vehicle or UV | Refers to the used vehicles marketed by Sellers through the Platform’s Services. |
| Seller | Refers to the professional seller of a used vehicle through the Platform. |
3 – Duration – Entry into Force
The online acceptance by the Buyer of the GTU implies unconditional acceptance of their content. This validation constitutes proof of the Buyer’s agreement, in accordance with Article 1367 of the Civil Code and Article 1127-2 of the Civil Code. This validation is necessary to access the Platform and the Services. The Buyers declares:
- To have taken note of the conditions under which the Platform operates;
- To be a professional in the purchase of Used Vehicles and to possess all the business, technical, and necessary skills to access and use the Platform and the Services;
- To use the Platform solely for professional purposes in accordance with Article L.110-1 of the Commercial Code.
The GTU may be modified or adjusted at any time by the Company. The updated version of the GTU will be notified to the Buyer and validated online. The latest version will be available online on the Platform.
The GTU, in their successive version, takes effect from their online acceptance by the Buyer at the time of creating the personal account and remains in force until the Buyer’s account is closed.
4 – Terms of Access to the Platform
4.1 Creation of a Personal Space
In order to access the Platform and the Services, the Buyer must have a personal space. The Buyer undertakes to provide information relating to their entity (company name, SIRET number, transmission o f a Kbis extract, address, postal code, country, type of business, email)/ The Buyer undertakes to provide accurate and up-to-date information.
An identity verification procedure for the Buyer and the documents may be carried out by the Company or by a service provider of the Company, in accordance with the requirement of Article 1353 of the Civil Code as well as the GDPR (Regulation EU 2016/679) concerning the processing of identification data.
Once their information has been verified, the Buyer will then be able to log in via their login credentials (email and password) and access their personal space.
4.2 Confidentiality of Login Credentials
The login credentials are strictly personal and confidential. The Buyer is required to implement all necessary measures to preserve their confidentiality and to prevent any identity theft or fraudulent use of their personal space, in accordance with Article 1240 of the Civil Code.
The Buyer undertakes to notify the Company as soon as possible of any loss of their credentials or any fraudulent use detected of their personal space.
Any operation carried out using the Buyer’s login credentials shall be deemed to have been performed by the Buyer and shall be their sole responsibility, unless proven otherwise by the Buyer (Article 1353 of the Civil Code).
The Company reserves the right to temporarily or permanently suspend access to the account in case of suspected fraudulent use, in accordance with the security requirements of digital services (Article 32 of the GDPR and Article 11-7 of the Consumer Code for platforms).
5 – Description of the Services
5.1 Access and Use of the Platform
The Platform allows the Buyer to:
- Access a personal space for monitoring and tracking the history of their Used Vehicles (UV) orders;
- Access the Vehicle Sheets; the information contained in these Vehicle Sheets is provided by the Seller, who is solely responsible for it (Article 1240 of the Civil Code). The price of the UV is calculated by the Company. The photographs of the UVs available on the Platform (Articles 1103 and 1113 of the Civil Code) are made available by the Company. The photographs available on the Vehicle Sheets take precedence over the description. The mileage indicated on the Vehicle Sheet is not guaranteed;
- Order UVs in accordance with the Seller’s general terms and conditions of sale available on the Platform;
- Proceed with the secure payment of the UVs, Services, and fees, in accordance with the requirements of the Monetary and Financial Code (Article L.133-16 et seq.);
- Download the photographs of the UVs in order to reuse them as part of their business activity.
The Company may integrate new Services into the Platform. Unless otherwise stated, these GTU shall apply to such new Services (Article 1199 of the Civil Code).
The Buyer undertakes to use the Platform in accordance with its intended purpose and with the provision of the GTU (Article 1104 of the Civil Code). The use of the Platform is understood to mean its use within the Buyer’s professional needs. Any other use of the Platform not previously authorized in writing is strictly prohibited. As such, the Buyer is prohibited from:
- Any temporary or permanent reproduction of all or part of the Platform (Article L.122-6 of the Intellectual Property Code);
- Any interfacing, connection, or integration with other services or software, including those of the Buyer, without the prior written authorization of the Company (Article L.335-3 of the Intellectual Property Code);
- Any dissemination, distribution, or making available, free of charge or for payment, of all or part of the Platform for the benefit of unauthorized user (Article L.335-2 of the Intellectual Property Code);
- Any extraction or reuse of the databases inherent to the Platform and in particular of the Vehicle Sheets Article sL.342-1 and L.342-2 of the Intellectual Property Code);
- And any fraudulent or unauthorized introduction or attempted introduction into the server or any attack on the Company’s automated data processing system (Article 323-1 of the Criminal Code).
5.2 Hosting and Maintenance of the Platform
The Platform and its content are hosted on the computer servers of the company AWS, whose servers are located in Europe, and to which the Company subcontracts the hosting. The host ensures the physical and logical security of the servers and implements security measures compliant with the standards in force under a best-efforts obligation (Articles 1217 and 1231-1 of the Civil Code) and against data integrity breaches or fraudulent intrusion attempts (Article 323-1 of the Criminal Code), under a best-efforts obligation.
The Company performs backups. However, it is also the Buyer’s responsibility to make their own backups and extract all available information relating to their orders, in accordance with Article 1193 of the Civil Code.
Subject to the technical maintenance windows of the servers and Platform updates that may cause access interruptions, the Company strives to ensure 24/7 access to the Platform.
In case of a malfunction of the Platform identified by the Buyer, the latter shall report it by email tocontact@oveo.com or via the contact area available on the Platform, indicating precisely the circumstances of the malfunction observed. The Company may request the Buyer to provide further details if the description is insufficient to identify and resolve the issue. The Company shall use its best efforts to resolve anomalies as quickly as possible (Article 1196 of the Civil Code).
The Buyer is solely responsible for the security of their own computer system and web access. They are informed of the technical risks inherent to the internet and the resulting possible interruptions of access (Article 1196 of the Civil Code). The Buyer is solely responsible for the effectiveness of their web connection. Consequently, the Company cannot guarantee permanent access to the Platform (Article 1218 of the Civil Code).
5.3 Order and Purchase
The ordering of UVs is only possible online through the Platform under the following terms:
- After reviewing the Vehicle Sheet and accepting the price, the Buyer validates their order basket. The order amount includes the price of the UV, delivery fees according to the chosen collection or delivery method (collection at the storage site or delivery to site), optional service fees, and the Company’s Service fees;
- The Buyer acknowledges the existence of a payment obligation for the order and proceeds to payment by express transfer or manual transfer (Article 1103 of the Civil Code);
- The order is transmitted to the Seller. The Seller may confirm or refuse, in whole or in part, the order within two (2) working days following receipt of the order. The Company is not responsible for the Seller’s decision. The Buyer will receive a confirmation or rejection email regarding their order. If the Seller confirms all or part of the order, this step formalizes the sales contract between the Buyer and the Seller (Article 1583 of the Civil Code). The UV order is firm and final upon its confirmation by the Seller. If the Seller does not respond within the two (2) working days following receipt of the order, it is automatically canceled, and the Buyer will receive a cancellation notice for the payment initiation link.
For any question regarding the tracking of their order, the Buyer may contact the Company via their personal space.
5.3.1 Cancellation of an Order by the Buyer
Any Order placed by the Buyer may be cancelled purely and simply within a strict period of 48 hours from the Buyer’s validation of the Order, provided that the Order has not yet been accepted by the Seller.
Any cancellation request submitted after this period will be rejected, unless expressly agreed by OVEO and the relevant Seller.
In any case, if the Buyer validly cancels their Order prior to the Seller’s acceptance, all amounts paid by the Buyer in connection with the Order shall be fully refunded, subject to any applicable technical fees.
5.3.2 Cancellation of an Order by the Seller
Any Order validated by the Seller under the conditions set forth in Article 5.3 of these Terms is firm and irrevocable. The Seller may not withdraw after having validated the Order.
The Buyer acknowledges that any validated order results in the immediate booking of transport and logistics services with external providers.
In the event of an order cancellation after validation by the Seller, the user expressly accepts that transport costs cannot be refunded, regardless of the reason for cancellation.
This rule applies as soon as logistics services have been initiated.
5.4 Collection at the Storage Site
The Company, through its storage service provider, makes the ordered UV available at the storage site chosen by the Buyer when placing the order. If the Buyer chooses collection from the storage site, the Company will send them a document authorizing the removal of the UV from the storage site (hereinafter “Release Form”) once full payment for the UV and Services has been completed.
Upon receipt of the Release Form, the Buyer must contact the storage site provider to confirm the date and terms of collection and may decide to collect the UV themselves or through a third party they have appointed. This collection is carried out at the Buyer’s own risk and under their sole responsibility (Articles 1196 and 1784 of the Civil Code), particularly regarding their insurance obligations and compliance with the Highway Code (Article L.211-1 of the Insurance Code). Any carrier or person arriving without a Release Form or proof of identity, where applicable (for third-party collection), and/or without the appropriate equipment, will be denied access to the UV. Neither the Seller nor the Company shall be held responsible for any damages during the collection.
The Buyer will be notified of the date when the Vehicle is made available and undertakes to collect it within a maximum period of 12 working days from that date. Beyond this period, the Company reserves the right to automatically charge storage and insurance fees, without prior notice, amounting to €5 excluding tax per UV and per additional day (Article 1231-6 of the Civil Code).
This is without prejudice to the Seller’s right to terminate the sale after a formal notice to the Buyer to collect the Vehicle remains ineffective for 15 working days. In the event of termination of the sale, the Seller will refund the sums paid by the Buyer, less storage, insurance, and Service fees due, as well as a termination indemnity set at 20% of the total sale price (Article 1231-5 of the Civil Code).
5.5 Delivery
The Buyer may choose, when placing their order, to have the ordered UVs delivered to their site(s) whose details they have provided. Delivery is carried out by a carrier contracted by the Company once full payment for the UV and Services has been completed:
- Either by truck, under the rates and conditions stated at the time of the order;
- Or by the partner Driive Me, whose delivery terms are specified in their own general terms and conditions of convoying sale.
Delivery can only take place in mainland France, excluding Corsica and other metropolitan islands, to an address corresponding to a physical sales site accessible by car transporter in the case of truck delivery. Delivery cannot be made on weekends or on public holidays. The Buyer, if they wish, may contact the delivery provider to know the approximate delivery date. The delivery times indicated are for information purposes only and have no contractual value (Article 1231-1 of the Civil Code); the Company cannot, under any circumstances, be held responsible for delivery delays.
The delivery and receipt of the UV are subject to a Delivery Slip, countersigned by the carrier and the Buyer, serving as proof between the parties (Article 1367 of the Civil Code).
The UVs offered for sale by the Seller are delivered as-is, without any guarantee of conformity or hidden defects from the Seller (Article 1643 of the Civil Code), as the Seller and Buyer are both professionals of the same specialty or sector with shared technical expertise.
The UVs are sold with their original Administrative Documents. Delivery of the Administrative Documents is carried out by the Seller by postal mail to the Buyer’s address as soon as possible following order validation.
5.6 Claims and After-Sales Service
A) Claims and Reservations
Any reservation or dispute regarding the conformity of the UV must, at the time of collection from the storage site or upon delivery of the UV and in the presence of the carrier:
- Be explicitly and precisely mentioned by the Buyer on the Release Form or Delivery Slip (Article L133-3 of the Commercial Code);
- Appear on the carrier’s copy of the Delivery Slip, with the date, time, and signature of the recipient.
Only claims confirmed to the claims department via the personal space within 48 hours following collection or delivery of the UV (and whose complete file has been sent to OVEO within 8 days following the declaration) will be taken into account, provided that they concern elements not mentioned on the descriptive Vehicle Sheet or inspection report.
The Company forwards the claim or reservation to the Seller, who alone is authorized to handle it in accordance with their own general terms and conditions of sale. The Company merely transmits claims and reservations and is not responsible for the Seller’s processing time or response. The Buyer is invited to consult the Seller’s general terms of sale to know the handling and resolution procedures for claims.
5.7 Company’s Commitments
The Company undertakes, under a best-efforts obligation (Article 1231-1 of the Civil Code), to:
- Make the Platform available to the Buyer;
- Provide the Services in accordance with these terms;
- Provide a Platform compliant with applicable laws and regulations, in particular regarding consumer law (Article L221-1 of the Consumer Code), personal data protection (Regulation EU 2016/679 – GDPR and the French Data Protection Act), and electronic commerce (Article 19 of the Law for Confidence in the Digital Economy No. 2004-575 of June 21, 2004). In the event of a loss of compliance on the Platform, the Company undertakes, at its own expense and promptly, to take all necessary measures to restore compliance (Article 1193 of the Civil Code).
The Company does not guarantee the total absence of interruptions, errors, or anomalies, and the Buyer acknowledges that the provision of the Platform is subject to a best-efforts obligation and not an obligation of result.
5.8 Buyer’s Commitments
The Buyer undertakes to:
- Provide accurate information when creating their personal space and update their information via their personal space in accordance with Article 1104 of the Civil Code and Article L123-1 of the Commercial Code;
- Comply with these GTU (Article 1103 of the Civil Code);
- Comply with the Sellers’ and partners’ general terms of sale specified in the GTU or via the Platform;
- Carefully read all information contained in the Vehicle Sheets before placing any order (Article 1112-1 of the Civil Code);
- Commit to fulfilling the order and paying the price in accordance with the financial terms of the GTU and the provisions of Articles 1342 et seq. of the Civil Code;
- Carefully verify the nature, condition, quantity, and, more generally, the conformity of the delivered UV with the content of the relevant order, upon collection from the storage site or upon delivery (Article 1604 of the Civil Code).
The Buyer is informed and accepts that the transfer of risks and responsibilities for the UV takes place upon delivery of the UV to the Buyer’s site or upon collection of the UV from the storage site by the Buyer (Article 1196 of the Civil Code)
6 – Financial Conditions
6.1 Price of the Used Vehicles (UV)
The prices of the Used Vehicles () are expressed in euros including taxes (TTC), including Service fees, excluding delivery or optional service fees; the applicable taxes are those in effect on the date of invoicing, in accordance with Article 256 and following of the French General Tax Code.
The Vehicles ordered are sold at the price appearing on the order. The full agreed price must be paid by the Buyer to the Seller by bank transfer at the end of the order within 4 working days via the payment initiation link generated by BRIDGE SAS.
The Seller and the Buyer may agree on specific payment conditions, which must then result in the establishment of a contractual document specifying them. These terms must mandatorily be set out in a written contractual document specifying the derogatory conditions, in accordance with Article 1359 of the Civil Code and Article L441-10 of the French Commercial Code. In the event that the Buyer does not proceed with the payment of the Vehicles, the Seller, after formal notice remaining ineffective for 15 days for non-payment, may freely choose either the forced execution of the sale or the termination of the sale (Article 1217 and following of the Civil Code), without prejudice to the Seller’s right to damages (Article 1231-1 of the Civil Code).
6.2 Service Fees
The Service fees, corresponding in particular to the provision and use of the Platform, the presentation of the Vehicles, the maintenance and hosting as well as all associated Services, are invoiced to the Buyer in return for access to the Services.
These fees are calculated according to a progressive scale by brackets, similar to that used for tax brackets, divided into four (4) levels as follows.
| Fraction of the order amount (in € excluding tax) | Rate to apply to the bracket |
| From €0 to €5000 | 7% |
| From €5001 to €10 000 | 7% |
| From €10 001 to €15000 | 5% |
| Above €15 001 | 5% |
For example, for a vehicle priced at €19,200 including VAT, the Service Fees excluding VAT are calculated based on the sale price excluding VAT (€16,000) * and broken down as follows:
- 7% on €0 to €5,000 = €350 excl. VAT
- 7% on €5,001 to €10,000 = €350 excl. VAT
- 5% on €10,001 to €15,000 = €250 excl. VAT
- 5% on €15,001 to €16,000 = €50 excl. VAT
The total Service Fees related to the vehicle amounted to €350 + €350 + €250 + €50 = €1,000 excluding tax,i.e. €1,200 including tax.
Special case: in the event that the Vehicle is sold with non-recoverable VAT, the calculation of the Service fees is then based on the total sale amount including tax (i.e. €19,200 TTC in the example above).
The Service fees are due to the Company in return for the services provided and are subject to an invoice in compliance with Article L441-9 of the Commercial Code. They must be paid according to the financial terms provided for in Article 6.1 above.6.4 Purchase Methods
6.4 Purchase Methods
The Company offers three purchase methods for the Used Vehicles (UV):
- Fixed price: the Buyer purchases the UV at the price indicated via the Platform. The validation of the order constitutes firm and definitive acceptance of the sales offer, in accordance with Article 1113 of the Civil Code.
- Auction: all Buyers may access the auction. The Platform indicates the starting bid price for the purchase of a UV, as well as the duration of the operation. Buyers may bid by successively submitting a purchase offer higher than previous offers. The Buyer having made the highest bid at the end of the operation wins the auction and proceeds with the order and payment of the UV. The Platform also allows the Buyer to set up an automatic bid up to a ceiling defined by the Buyer. The closing of the auction constitutes adjudication, forming the sales contract in accordance with Article L321-14 of the Commercial Code.
- Submission or sealed bid auction: the Buyer defines on the Platform his best purchase offer for a UV, without knowing either the indicative reserve price of the UV or the amounts of the offers made by other Buyers for that UV. The Buyer who has made the best offer wins the submission and proceeds with the order and payment of the UV under the conditions provided for in these Terms of Use.
In all cases, the purchase offer validated by the Buyer is firm, irrevocable, and binding in accordance with Articles 1114 and 1115 of the Civil Code. The sales contract between the Seller and the Buyer is deemed concluded upon confirmation of the order by the Seller, in accordance with Article 6.3 hereof.
The Buyer expressly waives invoking any right of withdrawal, it being understood that the sale takes place between professionals in accordance with Article L221-3 of the Consumer Code.
6.5 Payment Methods
The Company offers two payment methods:
- Express transfer, via the service provider BRIDGE SAS;
- Manual transfer via the service provider Xpollens.
The Company is mandated by the Seller to collect, in their name and on their behalf, the sales price of the UV transactions carried out via the Platform.
For the Buyer, the total order amount includes the price of the UV, the Service fees, and the delivery or optional service fees. The amount is payable exclusively in euros and in full at the time of order validation. Any exchange fees are entirely borne by the Buyer.
Upon issuance of the order by the Buyer, a payment initiation link for the total order amount is generated by the Buyer. The Buyer proceeds with payment by transfer. The amount will be held in escrow. Upon confirmation of the order by the Seller, the payment of the order is collected and distributed as follows:
- The total amount of the UV price is paid to the Seller, minus the Service fees and delivery or optional service fees;
- The Service fees and delivery or optional service fees are paid to the Company for payment, where applicable, to its service providers.
As part of its legal obligations to combat fraud and money laundering (Articles L561-2 and following of the Monetary and Financial Code), the Company may verify the Buyer’s identity and/or bank details before any delivery. The Buyer agrees to provide all requested supporting documents. Failure to provide them within the allotted time may result in the Company canceling the related order.
Any payment delay gives rise to a penalty equal to three (3) times the legal interest rate in force in France (Article L441-10, II of the Commercial Code) plus a fixed sum of €40 intended to cover recovery costs (Article D441-5 of the Commercial Code). When the recovery costs incurred exceed this fixed amount, the Company may claim additional compensation upon justification.
The existence of unpaid amounts by the Buyer authorizes the Company and/or the Seller to refuse any new orders from this Buyer, without prejudice to possible damages.
7 – Intellectual Property
7.1 Ownership and License to Use the Platform
The Company has developed the OVEO Platform and holds all copyright on the elements composing the Platform, including the source code and object code, developments and configurations, algorithms, Platform structure, related databases, as producer (Article L341-1 of the Intellectual Property Code), graphical interfaces, processes, graphics and logos, documentation, and all Platform content, as well as the website https://oveo.com/.
The Company holds producer rights on all the databases.
Any reproduction, representation, modification, adaptation, translation, extraction, reuse, or distribution, in whole or in part, of the Platform and its elements, by any means and on any medium, outside the functionalities offered by the Platform, is strictly prohibited without prior written authorization from the Company (Articles L122-44 and following of the Intellectual Property Code).
The Company also holds intellectual property rights on the OVEO brand, as well as on logos, domain names, and associated distinctive signs. Any total or partial reproduction of these signs, without express prior authorization from the Company, constitutes an infringement punishable under Articles L713-2 and following of the Intellectual Property Code.
The Company grants the Buyer a personal, non-transferable, non-assignable, and non-exclusive right to use the Platform, limited to their professional needs and for the duration of the contract. This license is granted strictly on a personal basis and cannot be interpreted as any transfer of intellectual property rights within the meaning of Articles L131-3 and following of the Intellectual Property Code.
Any use not in compliance with these terms may engage the Buyer’s liability, without prejudice to the Company exercising any action for infringement and/or unfair competition.
7.2 Guarantee of Peaceful Enjoyment Regarding the Platform
The Company guarantees to the Buyer that it holds all intellectual property rights necessary to conclude these Terms and, as such, that the Platform does not infringe the rights of third parties and does not constitute an infringement of a pre-existing work (within the meaning of Articles L122-4 and L335-2 of the Intellectual Property Code). The Company guarantees the Buyer against any action for infringement that could be brought against them by any individual or legal entity claiming an intellectual property right over the Platform.
To this end, the Company undertakes to defend the Buyer against any intellectual property infringement action solely based on an alleged infringement and relating to the Platform, provided that:
It has been immediately notified in writing by the Buyer;
The alleged infringement does not result from the Buyer’s actions or that the action does not arise from a violation of these provisions by the Buyer.
The Company shall have sole control over how to conduct the action and shall have full discretion to settle or pursue any proceedings of its choice. The Buyer must provide all information, elements, and assistance necessary for the Company to successfully conduct its defense or reach a settlement.
8 – Protection of Personal Data
The Company and the Buyer commit to complying with the applicable legal provisions regarding the protection of Personal Data, and in particular:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data;
- Law No. 78-17 of 6 January 1978 relating to information technology, files, and civil liberties, as consolidated;
The Company is responsible for the processing of Personal Data carried out in the context of the execution of the Terms of Use, notably for access and creation of the personal space using an email address. The email provided by the Buyer for the execution of the Terms of Use may be a generic address and not a personal one. The Company processes the following Personal Data:
| Purpose | Data Processed | Legal Basis | Retention Period |
| Creation and management of the personal account | Email (company generic or personal) | Performance of the Terms of Use | 36 months after account closure |
| Claims and after-sales services | Email (company generic or personal) | Performance of the Terms of Use | 36 months after account closure |
| Order and order tracking | Email (company generic or personal), Bank details via the payment service provider | Performance of the Terms of Use | 36 months after account closure |
| Contact form | Email (company generic or personal) | Performance of the Terms of Use | 36 months after account closure |
| Transmission of data to Sellers and partner service providers | Email (company generic or personal) | Performance of the Terms of Use | 36 months after account closure |
Recipients of your data may include partner service providers involved in the execution of the Services, namely storage yard providers, transporters, and payment institutions or solutions.
The Company attaches particular importance to the security of personal data. It has implemented technical and organizational measures appropriate to the sensitivity of the personal data, in order to ensure data integrity and confidentiality and to protect it against any malicious intrusion, loss, alteration, or disclosure to unauthorized third parties.
The Company outsources the hosting of the Platform and the data to AWS, whose servers are located in the European Union.
The Buyer may exercise their rights of access, right to rectification of data, right to data erasure, right to restrict processing, rights to object, right to data portability, and right to lodge a complaint, under the conditions defined by the applicable texts.
All the aforementioned rights can be exercised via the following email address: contact@oveo.com or through the contact form available on the Platform.
9 – Confidentiality
The Parties firmly commit that all confidential information exchanged within the framework of the Terms of Use, and in particular information relating to the Platform (technical, strategic, economic information) and commercial information relating to orders:
- Shall be protected and kept strictly confidential by them and all of their personnel;
- Shall be treated with the same degree of protection as they accord to their own confidential information of similar importance;
- Shall not be disclosed, nor be likely to be disclosed, directly or indirectly, to any third party.
The Parties ensure respect of this confidentiality obligation by the members of their personnel (employees, agents, consultants, subcontractors) to whom they communicate the confidential information.
Furthermore, the Parties commit to:
- Not infringe, in any way, the intellectual property rights of the other Party;
- Maintain copyright notices and other proprietary or confidentiality mentions appearing on the various elements and documents communicated, whether originals or copies.
10 – Liability and Damage
10.1 Cases of Liability
The liability of either Party can only be engaged in the case of proven fault, directly attributable to the Party in question.
The Buyer acknowledges that:
- They use the Platform and the Services at their own risk;
- As a professional in the automotive sector and a professional vehicle reseller, they must carefully and at their own risk verify the accuracy and completeness of the information provided by the Seller regarding the used vehicles (UV) offered for sale. If the Buyer considers that the information provided is incomplete, contradictory, or ambiguous, they must refrain from placing any order. Accordingly, the Buyer undertakes not to hold the Seller liable for lack of information.
In any case, the total cumulative liability of the Company towards the Buyer, regardless of the cause, is expressly limited to the total amount paid by the Buyer for the order concerned.
10.2 Limitation and Exclusion of Liability
To the extent permitted by law, the Company shall not be liable for:
- Misuse of the Platform and the Services by the Buyer;
- The quality, completeness, truthfulness, or accuracy of information provided by the Buyer, the Seller, or third parties;
- Any failure of the Internet network or means of communication.
In any case, the total cumulative financial liability of the Company, for all damages combined, is expressly limited to the amounts actually received by the Company for the order concerned.
In the event of force majeure or third-party acts, the Company shall not be held liable for non-performance or delays in the performance of its obligations resulting from a force majeure event within the meaning of Article 1218 of the Civil Code, or any act attributable to a third party (including technical service providers, hosts, transporters, or payment institutions).
10.3 Damage
The Company can only be held liable for direct, certain, personal, and foreseeable damages suffered by the Buyer, resulting from a proven breach of the Company’s contractual obligations, in accordance with Article 1231-3 of the Civil Code.
Pursuant to Article 1231-4 of the Civil Code, the Company expressly excludes any compensation for unforeseeable or indirect damages, including in particular:
- Loss of profit, margin, turnover, or revenue;
- Loss of customers, business opportunities, or reputation;
- Loss of data or damage to IT systems;
- Damages resulting from third-party actions.
In the event of proven liability of the Company, such liability is strictly limited, for all damages and all causal events combined, to a maximum amount of fifty thousand (50,000) euros, this cap applying in accordance with Article 1231-3 of the Civil Code and established case law regarding limitation of liability clauses, except in cases of gross fault by the Company.
11 – Termination
11.1 Termination at the Buyer’s Request
The Buyer may terminate access to the Platform and the Services by requesting the deletion of their account via the contact form or by sending an email to the following address: contact@oveo.com. A confirmation request of account deletion will be sent to the Buyer. Upon receipt of this confirmation, the Company will delete the personal space and all of the Buyer’s data available on the Platform.
In accordance with Article 17 of Regulation (EU) 2016/679 (GDPR) and Articles 38 to 40 of Law No. 78-17 of 6 January 1978, as amended (Informatics and Liberties Law), the Buyer has the right to have their personal data erased. Account deletion therefore results in the erasure of data, except where retention is required by law, such as under Article L123-22 of the Commercial Code, which mandates keeping accounting documents and supporting documents for 10 years.
It is the Buyer’s responsibility to extract, before deletion of their personal space, all documents related to the management and monitoring of their past orders, as the Company has no obligation to retain or subsequently transmit these documents beyond the aforementioned legal deadlines.
11.2 Termination for Breach
In the event of non-compliance with these Terms of Use and without prejudice to any common law action that may be available, the Company reserves the right to:
- Suspend the Buyer’s account while conducting the necessary verifications and until the cause of suspension has been resolved; if the cause of suspension is not remedied within 30 calendar days from notification, the Company shall close the Buyer’s account;
- Close and delete the Buyer’s account and terminate these Terms of Use, particularly in the case of repeated breaches of obligations under the Terms of Use, non-compliant use of the Platform and Services, or suspicion of fraud or payment failure.
The Company will send an incident notification to the Buyer indicating:
- Either the suspension of their account and the reasons for remediation within 30 days;
- Or the closure of their account due to the severity of the breaches and the date of account closure.
The Buyer may not hold the Company liable in the event of account closure, in accordance with Articles 1217 and 1224 of the Civil Code regarding sanctions for contractual non-performance.
In accordance with Article 17 of Regulation (EU) 2016/679 (GDPR) and Articles 38 to 40 of Law No. 78-17 of 6 January 1978, account deletion results in the erasure of the Buyer’s personal data, except where legally required to retain it. In particular, under Article L123-22 of the Commercial Code, accounting documents and supporting evidence must be retained for a legal period of 10 years.
It is the Buyer’s responsibility to extract, before the final deletion of their personal space, all documents related to the management and tracking of past orders.
12 – Insurance
The Company declares that it is insured for civil and professional liability with a company of recognized solvency for material and immaterial damages resulting from the performance of these Terms of Use.
The Company undertakes to maintain this insurance in force throughout the execution of the Terms of Use in order to cover material and immaterial damage resulting from the performance of the Services and from the Buyer’s use of the Platform.
13 – Force Majeure
The Parties cannot be held liable for the non-performance of their obligations under the Terms of Use if such non-performance is due to a force majeure event, as defined by Article 1218 of the Civil Code, it being understood that each Party undertakes to minimize the harmful consequences for the other Party.
The Party affected by the event and prevented from performing its obligations must inform the other Party in writing as soon as possible after becoming aware of it, specifying the circumstances and the expected duration of the force majeure event.
If the performance of the Terms of Use is prevented for a continuous period of one (1) month due to a force majeure event, either Party may terminate the Terms of Use immediately by registered letter with acknowledgment of receipt sent to the other Party, effective from the date of dispatch, or by any other appropriate means if sending such a letter is impossible.
Notwithstanding this termination, it is understood that amounts already invoiced or to be invoiced prior to the occurrence of the force majeure event shall remain payable, in accordance with the general principles of the Civil Code, Article 1218, and case law related to force majeure.
14 – General Provisions
14.1 Non-Waiver
No tolerance or failure to enforce any provision of these Terms of Use may be interpreted as a waiver of the rights or prerogatives of a Party, in accordance with the provisions of Article 1217 of the Civil Code, which provides that a creditor may tolerate the debtor without this constituting a waiver of their rights.
14.2 Commercial References
In accordance with prevailing commercial practices and Article L.121-1 of the Consumer Code, the Buyer authorizes the Company to use its name as a commercial reference, notably in its commercial presentations, responses to calls for tender, or requests for commercial proposals.
14.3 Assignment
The Company is free to assign this contract, in whole or in part, to any company within its group, in accordance with the provisions of Articles 1690 and following of the Civil Code. The assignment may also occur in the context of any reorganization resulting in a universal transfer of assets (merger, assignment, partial contribution of assets, or partial asset transfer).
14.4 Nullity
If one or more provisions of these Terms are found to be invalid or declared as such under a law, regulation, or following a final decision of a competent court, the other provisions shall retain their full force and effect, in accordance with Article 1170 of the Civil Code. However, if the annulled provision constitutes a determining element of a Party’s commitment, that Party may request revision or termination of the contract pursuant to Article 1184 of the Civil Code.
14.5 Independence of the Parties
Each Party acts on its own behalf and for its own account as an independent merchant. Neither the Buyer nor the Company may, under any circumstances, be considered as an agent, distributor, representative, or proxy of the other Party in the execution of the Terms of Use or for any other activity, in accordance with Articles 1984 and 1992 of the Civil Code on mandate and contractual independence.
Any notion of a corporate act or affectio societatis, as well as any sharing of losses or profits, is strictly excluded from the Terms of Use.
Neither the Buyer nor the Company may assume, create, or accept any responsibility or obligation on behalf of the other Party without prior written authorization.
The Company is in no way a reseller of the used vehicles offered by Sellers through the Platform. Thus, the vehicles ordered via the Platform cannot be taken back by the Company, in accordance with the provisions of the Commercial Code on distribution and commercial intermediation (Articles L.110-1 and following).
14.6 Subcontracting
The Company may freely subcontract all or part of the Services to providers of its choice, provided that these subcontractors comply with applicable legal and regulatory obligations, notably:
- The EU Regulation 2016/679 (GDPR) for the processing of personal data;
- The Labor Code and Commercial Code for subcontracting and contractual liability;
- The security and confidentiality conditions provided in these Terms of Use.
15 – Governing Law and Jurisdiction
These Terms of Use are governed by French law, in accordance with the provisions of the Civil Code (Articles 1101 et seq. relating to contracts) and the Commercial Code (Articles L.110-1 et seq.).
In the event of a dispute arising between the parties regarding the validity, performance, or interpretation of the Terms of Use, the parties agree to cooperate diligently and in good faith to seek an amicable solution, in accordance with the principles set forth in Article 2064 of the Civil Code on the amicable resolution of disputes and Articles L.611-1 et seq. of the Commercial Code relating to commercial mediation.
If, however, no amicable agreement is reached within one (1) month from the receipt of a letter notifying the other party of the existence of the dispute, the parties expressly agree to submit the dispute to the Court of Versailles for resolution, notwithstanding multiple defendants or third-party claims, in accordance with the provisions of Articles R.210-1 et seq. of the Code of Judicial Organization.
The obligation to respect the above deadline does not apply to emergency or conservatory proceedings, whether in summary proceedings or upon request (Articles 808 et seq. of the Civil Procedure Code). For such emergency or conservatory proceedings, express jurisdiction is also granted to the Commercial Court of Versailles, in accordance with Article L.721-3 et seq. of the Commercial Code and the provisions of the Civil Procedure Code relating to summary and conservatory measures.
ARTICLE 1 – PURPOSE AND PARTIES
1.1 Purpose
These General Terms and Conditions of Sale (hereinafter “GTCS”) exclusively govern the contractual relationship between OVEO, acting as seller or commission agent as applicable (hereinafter “the Seller”), and any professional buyer (hereinafter “the Buyer”) of used vehicles (hereinafter “UV”) wishing to place an order on the website www.oveo.com (hereinafter “the Site”).
They apply to all sales of UV concluded via the Site, as well as to associated services offered by the Seller.
In accordance with Article L441-1 of the French Commercial Code, these GTCS constitute the sole basis of the commercial relationship. They have been communicated to the Buyer prior to the conclusion of any sale and are permanently available on the Site. The Buyer declares having read and accepted them without reservation.
The Seller reserves the right to modify or adapt these GTCS at any time. Any new version will be published on the Site and will apply from its online posting to all orders and sales concluded thereafter.
For sales carried out in France: OVEO acts as a commission agent.
1.2 The Seller
For sales to professionals established in another EU Member State (outside France): OVEO acts as the direct seller of UV from its own stock.
These UV are sold with transport included, in compliance with intra-community tax rules, subject to the Buyer fulfilling its obligations regarding declaration and registration in its country of establishment.
1.3 The Buyer
The Buyer is exclusively an automotive professional, defined as a natural or legal person habitually engaged in the trade, repair, dismantling, or import-export of motor vehicles.
The Buyer expressly certifies that they are acting within the scope of their professional activity.
1.4 Conditions
Any order placed by the Buyer is firm and final upon acceptance by the Seller. The sale is carried out at the Buyer’s own risk, without warranty, and under the conditions set forth in these GTCS.
1.5 Used Vehicles
The UV offered for sale by the Seller are sold “as is,” without warranty, including for hidden defects (Article 1643 of the French Civil Code), due to the Buyer’s status as an informed professional.
Vehicles are accompanied by their original administrative documents (registration certificate, etc.), sent by postal mail to the Buyer’s address.
Information relating to the vehicle (inspections, photographs, damage descriptions, mileage, etc.) is provided for information purposes only and does not bind the Seller, unless expressly stated otherwise.
The storage location of the vehicle is specified for each sale and constitutes the place of availability in the absence of a delivery service subscription.
1.6 Export Sales within the European Union (outside France)
The Company extends its sales to professionals established in another EU Member State. These sales are subject to specific terms detailed in the following articles of these GTCS, particularly regarding transport, invoicing, intra-community VAT regime, and registration rules.
ARTICLE 2 – REGISTRATION
2.1 Registration Requirements
Any Buyer wishing to participate in sales organized by the Company on the platform must first create an account by providing the following information and documents to verify their professional status :
- Company name ;
- Business activity ;
- Copy of a trade register extract or equivalent (Kbis in France or equivalent document for foreign companies) ;
- Tax identification number (SIREN in France, EUID or equivalent for companies established in another EU Member State) ;
- Valid intra-community VAT number ;
- Full registered office address ;
- Delivery address if different ;
- Contact details of the main contact (name, email, phone) ;
- Copy of the legal representative’s ID (manager or director) ;
- If registration is made by someone other than the legal representative : a duly signed power of attorney and a copy of the registrant’s ID ;
- Company bank account details (RIB).
In accordance with Articles L123-1 et seq. of the French Commercial Code and EU Directive 2006/112/EC on VAT, this information is necessary to ensure transaction authenticity and compliance.
2.2 Verification and Validation
Once registration is complete, OVEO will verify the compliance of the information provided with applicable legislation and internal rules on sales and VAT.
Validation will occur within an indicative period of three (3) business days from receipt of all required documents.
2.3 Refusal or Suspension of Registration
OVEO reserves the right to refuse any incomplete, non-compliant, or unreliable registration, suspend or cancel Buyer’s access to the platform in case of inaccurate, falsified, or expired documents, or terminate access in case of subsequent breach of legal or contractual obligations.
The Buyer acknowledges that access to sales is conditional upon validation of their file and that no participation may occur until such validation is confirmed.
ARTICLE 3 – SALES FRAMEWORK AND ORDER ACCEPTANCE
3.1 Sales Methods
The Seller offers the Buyer, an automotive professional, the acquisition of UV through various sales methods available on the platform www.oveo.com, namely :
- Private auctions ;
- Fixed price sales.
In all cases, a vehicle order becomes firm and irrevocable once the conditions specific to the chosen sales method are met and subject to the Seller’s express validation.
3.2 Private Auctions
The auction consists of awarding a vehicle to the highest bidder among participants (“bidders”), making successive upward bids until adjudication.
Adjudication is pronounced in favor of the bidder with the best offer, provided the proposed price exceeds any reserve price set.
From adjudication, the successful Buyer is irrevocably committed to purchasing the vehicle. The Seller is deemed to accept the sale unless otherwise stipulated.
In accordance with Article L320-2 of the French Commercial Code, adjudications are final and cannot be withdrawn or contested.
3.3 Fixed price sales
For “fixed price” sales, the Seller offers a stock of vehicles at fixed prices.
Validation by the Buyer of the displayed price constitutes firm and irrevocable conclusion of the sale, with no right of withdrawal.
3.4 Order Confirmation and Purchase Order
For each sale, the Seller sends the Buyer an electronic notification inviting them to review and validate the Purchase Order available in their user space.
The Purchase Order specifies :
- The vehicle and its essential characteristics,
- The agreed price,
- Any additional services (e.g., delivery) and their rates,
- Applicable service fees payable exclusively by the Buyer,
The Buyer has four (4) business days from the electronic notification to validate the Purchase Order on the Site. After this period, the Seller’s offer is deemed void without prior formalities.
The sale becomes firm and final for the Seller only after validation of the Purchase Order by the Buyer.
3.5 Seller’s Contractual Freedom
The Seller retains the discretionary right to accept or refuse any offer made by a Buyer, even if it meets displayed conditions. No right to vehicle allocation may be claimed by the Buyer without the Seller’s express confirmation.
ARTICLE 4 – PRICE AND PAYMENT TERMS
4.1 – Specific Payment Terms by Bank Transfer
4.1.1 Payment in case of BRIDGE system unavailability
If the online payment system provided by the Company via BRIDGE SAS is temporarily unavailable, the Buyer is authorized to make payment by standard bank transfer.
In this case, the Buyer undertakes to strictly comply with the terms defined in this article.
4.1.2 Conditions for valid transfer
Only one bank transfer must be made per Purchase Order. Any partial, split, or grouped payment with other orders is strictly prohibited. The exact amount indicated on the Purchase Order must be transferred in a single transaction, exclusively in euros.
No other currency will be accepted, in accordance with Article L.111-1 of the French Monetary and Financial Code.
4.1.3. Payment errors and penalties
In case of partial or incorrect payment (multiple transfers for the same vehicle, transfers made by an entity other than the registered Buyer, or transfers in foreign currencies), the Company reserves the right to :
- Refuse or cancel the relevant order;
- Suspend delivery until full payment is regularized ;
- And/or apply administrative and processing fees to cover verification and correction costs.
4.1.4. Grouped payment for multiple vehicles
The Buyer may make a single transfer for several vehicles only if they appear on the same Purchase Order.
Otherwise, a separate transfer is required for each order to ensure traceability and compliance with accounting standards.
4.1.5. Originating bank account
The bank account used for the transfer must belong to the Buyer’s company that placed the order.
If a bank account located outside the Buyer’s country of registration is used, the Company may require a corrective transfer from a compliant account for traceability and compliance with European tax regulations.
4.1.6. Validity of intra-community VAT number
For Buyers established in another EU Member State, the Company reserves the right to cancel the order if the intra-community VAT number is not valid on the order date.
4.2 – Special Payment Conditions for Export
4.2.1 Invoicing excluding VAT (HT)
Any sale of a vehicle with deductible VAT to a Buyer established in another EU Member State is invoiced excluding VAT, subject to the validity of the intra-community VAT number provided by the Buyer. If the number is invalid or there is doubt about the reality of the export, the Company will apply French VAT in accordance with Article 262 ter I of the French General Tax Code.
4.2.2 Deposit equivalent to VAT
For intra-community delivery of a vehicle with deductible VAT, the Company requires a deposit equivalent to the applicable VAT amount, based on Article 289 of the French General Tax Code.
This measure applies when the sale meets the conditions for VAT exemption under Articles 138 and 141 of Directive 2006/112/EC of 28 November 2006.
An additional deposit may also be required for transport when subject to VAT.
4.2.3. Refund of the deposit
The deposit will be refunded within 90 days from the vehicle’s shipment date, subject to receipt and validation by the Company of the following supporting documents :
- The CMR (consignment note) signed by the carrier and the Buyer and validated by the Company ;
- The signed delivery note;
- The signed and sales contract returned to the Company ;
- The signed certificate of transfer.
The Company will refund the deposit only if the documents received demonstrate the reality of intra-community transport and export, in accordance with Articles 262 ter I and 289 of the French General Tax Code.
Once verification is complete, the Company will issue the VAT-exempt invoice and refund the deposit to the Buyer.
4.2.4. Absence or non-compliance of supporting documents
If the Buyer fails to provide all supporting documents within 90 days from the vehicle’s shipment date, or if they are deemed insufficient or non-compliant, the Company will :
- Issue an invoice including French VAT ;
- Retain the deposit, which will be paid to the French Treasury in accordance with tax regulations.
4.3 Payment Terms
Payment must be made within a maximum of four (4) business days from order confirmation, by bank transfer via the secure payment initiation link generated by BRIDGE SAS or any other method accepted by the Seller.
The vehicle and original administrative documents (registration certificate, etc.) will only be delivered after full and effective payment. Documents are sent to the Buyer by postal mail within 72 business hours following receipt of full payment.
Special payment terms may be agreed between the Seller and the Buyer, subject to a specific written agreement formalized in a contractual document.
4.4 Late or Non-Payment
In case of total or partial non-payment within the specified deadlines :
- Formal notice : the Seller will send the Buyer a notice to regularize the situation.
- Termination or forced execution : If the notice remains ineffective for fifteen (15) days, the Seller may, at its sole discretion, enforce the sale or terminate it, without prejudice to the right to claim damages.
In accordance with Article L441-10 of the French Commercial Code, any late payment automatically incurs penalties calculated based on the ECB refinancing rate plus 10 points, as well as a fixed recovery fee of €40 (Article D441-5 of the French Commercial Code), without prejudice to additional compensation for actual damages.
ARTICLE 5 – DEADLINES AND CONDITIONS FOR COLLECTION / DELIVERY
5.1 Collection from Storage Yard
Once full payment for the vehicle and associated services has been made, the Seller will make the ordered used vehicles (UV) available to the Buyer at the storage yard indicated on the Purchase Order.
The Buyer will receive a Release Form authorizing them to collect the vehicle. The Buyer must contact the Seller’s service provider to arrange practical details and the collection date.
Collection may be carried out by the Buyer or by a duly authorized third party, subject to presentation of the Release Form, an ID, and, where applicable, appropriate equipment (especially for damaged vehicles).
Collection is carried out at the Buyer’s own risk and under their sole responsibility, particularly regarding :
- Insurance obligations,
- Compliance with applicable regulations, especially the Highway Code.
The Seller declines all liability for any damage to the vehicle during collection.
The Buyer undertakes to collect the vehicle within a maximum of twelve (12) business days from notification of availability. Beyond this period, the Seller may charge, automatically and without prior notice, storage and insurance fees of €5 excluding VAT per vehicle per additional day.
If collection does not occur after formal notice remains ineffective for fifteen (15) business days, the Seller may terminate the sale. In this case :
- Amounts paid by the Buyer will be refunded ;
- After deduction of storage and insurance fees ;
- And a termination fee equal to 20% of the total sale price including VAT.
Special case for export :
Collection from the storage yard is not possible for orders intended for export. For any sale to a Buyer established in another EU Member State, delivery of the vehicle is mandatory and carried out by OVEO approved logistics partners.
5.2 Delivery by Truck
The Buyer may opt, when placing the order, for delivery by truck, carried out by a subcontracted carrier. This service is subject to prior payment of the corresponding price.
Delivery is made to the locations, rates, and conditions indicated by the Seller and validated by the Buyer when confirming the Purchase Order, which constitutes an irrevocable commitment.
Delivery can only be made:
- In mainland France, excluding Corsica and islands ;
- To an address corresponding to a physical sales site accessible by car transporter ;
- Excluding weekends and public holidays.
The Buyer must check the condition and quantity of vehicles upon receipt and make any necessary reservations to the carrier within twenty-four (24) hours. Otherwise, no claim will be accepted.
5.3 Transfer of Risks
In accordance with Article 1196 of the French Civil Code, ownership and risk transfer to the Buyer occurs upon actual availability in the case of collection, or upon handover to the carrier in the case of delivery.
From this point, the Buyer bears all risks of loss, theft, damage, or deterioration of the vehicle and must take all necessary measures for its safekeeping and insurance coverage.
5.4 – Delivery of Vehicles for Export
5.4.1 – Responsibility for Transport
The Buyer is exclusively responsible for organizing and securing the entire transport of the vehicle through a company specialized in car transportation. The Company declines all liability related to transport arrangements, delays, or any damage occurring during transit.
5.4.2 – Facilitation of Choice
To facilitate compliance with these obligations, a link to the list of carriers referenced and approved by the Company is made available to the Buyer. Using a referenced carrier is strongly recommended to ensure compliance with VAT exemption conditions.
5.4.3 Choice of an External Carrier and Specific Obligations
When the Buyer opts for a carrier not referenced by the Company, they are expressly informed and acknowledge that this decision entails full and exclusive responsibility.
In this case, the Buyer assumes the risk of losing the deposit amount if VAT exemption conditions are not met.
To justify transport and secure VAT exemption, the Buyer undertakes to provide the following mandatory supporting documents related to the chosen carrier :
- A copy of the valid goods transport license.
- A document proving the carrier’s ability to deliver motor vehicles (specificity of the activity).
5.4.4 – Delivery Address
The delivery address must strictly match the one declared during registration on the Platform. In case of a request for delivery to a different address, the Buyer must provide the Company with:
- proof of ownership or lease of the site concerned ;
- and obtain the Company’s prior approval before order validation.
5.4.5 – Vehicle Receipt and Damages
Upon delivery, the Buyer must check the apparent condition of the vehicle in the presence of the carrier, in accordance with Article L.133-3 of the French Commercial Code. Any reservation regarding damage or anomalies must be clearly and precisely noted on the CMR (consignment note) at the time the vehicle leaves the Company’s storage yard.
If no reservations are noted on the transport document, delivery is deemed compliant and accepted without reservation.
In the event of proven damage at the time of loading for departure:
- The Company undertakes to repair the vehicle or compensate the Buyer ;
- Within the limit of the lesser amount between the repair cost and the vehicle’s sale price.
Unloading of the vehicle is carried out under the joint responsibility of the carrier and the Buyer.
Any improper handling by the Buyer or their representatives entails their exclusive liability.
5.4.6 – Impossible Delivery
If delivery of the vehicle is materially impossible (e.g., disappearance, theft, accident, or destruction before handover), and excluding force majeure as defined in Article 1218 of the French Civil Code, the Company undertakes to :
- Refund the Buyer the price paid for the vehicle ;
- As soon as possible after the event is confirmed.
Refund will only occur after full return by the Buyer of all registration documents and administrative papers related to the vehicle concerned.
ARTICLE 6 – CLAIMS
6.1 Inspection upon Delivery or Collection
Upon handover of the vehicle, whether by collection from the storage yard or by delivery, the Buyer is required to immediately verify:
- The nature of the vehicle;
- Its apparent condition;
- Its quantity;
- And, more generally, its conformity with the Purchase Order.
Any reservation or dispute relating to conformity must be made at the time of receipt, in the presence of the carrier, and must be clearly, fully, and precisely stated:
- On the delivery note or release form;
- Indicating the date, time, and signature of the recipient.
In accordance with Article L.133-3 of the French Commercial Code, such reservations must subsequently be confirmed to the carrier by registered letter within three (3) business days.
Any order validated by the Buyer and confirmed by the Seller constitutes a firm commitment.
In the event of cancellation of the order initiated by the Buyer after validation by the Seller, and where the latter nevertheless accepts the cancellation, the Buyer acknowledges that certain costs have been irrevocably incurred.
Consequently, transport, delivery, and return costs are under no circumstances refundable, once the order has been validated by the Seller.
These costs correspond to transport and logistics services performed or booked with third-party providers upon confirmation of the order.
Any potential refund covers only the price of the vehicles or services, excluding transport costs, and is made within fourteen (14) days from the acceptance of the cancellation.
6.2 Time Limits for Claims Against the Seller
Only claims meeting all of the following conditions shall be admissible:
- Written confirmation sent to the Seller’s claims department within twenty-four (24) hours following delivery or collection;
- Submission of a complete claim file (including delivery documents, photographs, and supporting evidence) within a maximum period of eight (8) business days following the initial declaration.
Claims may only concern elements not mentioned in the vehicle description sheet or in its inspection report.
6.3 Exclusions of Warranty and Claims
No claim shall be accepted in the following cases:
- Vehicles sold for a price below €2,500 including VAT, and/or over twelve (12) years old, and/or displaying mileage exceeding 180,000 km, sold “as is,” with no recourse for mechanical reasons;
- Work undertaken by the Buyer without prior written approval from the Seller’s dispute resolution department;
- Failure by the Buyer to comply with payment deadlines (Article 4) or collection deadlines (Article 5.1) set forth in these GTCS.
6.4 Mechanical Wear and Tear
In the event of a claim relating to mechanical components, a depreciation scale shall apply, as detailed below.
This table sets, based on the vehicle’s age and mileage, the applicable coverage coefficients and exclusions.
Mechanical Components Depreciation Scale
| KM / AGE | 0–11 months | 12–23 months | 24–35 months | 36–47 months | 48–59 months | 60–71 months | 72–83 months | 84 months + |
| 0–20,000 km | 20% | 20% | 20% | 30% | 30% | 30% | 60% | 60% |
| 20–40,000 km | 30% | 30% | 40% | 40% | 40% | 40% | 60% | 60% |
| 40–60,000 km | 50% | 50% | 50% | 50% | 50% | 50% | 70% | 70% |
| 60–80,000 km | 60% | 60% | 70% | 70% | 60% | 60% | 70% | 70% |
| 80–100,000 km | 60% | 60% | 70% | 70% | 70% | 70% | 70% | 70% |
| 100–120,000 km | 70% | 70% | 70% | 70% | 70% | 70% | 80% | 80% |
| 120–150,000 km | 80% | 80% | 80% | 80% | 80% | 80% | 80% | 80% |
| 150–180,000 km | 90% | 90% | 90% | 90% | 90% | 90% | 90% | 90% |
| 180,001 km and above | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
ARTICLE 7 – RIGHT OF RETENTION
Pursuant to Article 2286 of the French Civil Code, the Seller benefits from a right of retention allowing it to retain the Buyer’s property until the Buyer has fully complied with all payment obligations.
Accordingly, in the event of total or partial non-payment of the sale price or ancillary fees related to the order, the Seller expressly reserves the right to retain:
- The administrative documents relating to the vehicle (registration certificate, transfer certificate, etc.);
- And/or any vehicles not yet delivered, until full settlement of all sums due.
This right of retention shall be enforceable:
- Against the Buyer, even if subject to insolvency proceedings (safeguard, judicial reorganization, or liquidation);
- And against any third party, until full payment of the price.
The exercise of this right does not preclude the Seller from claiming additional damages to compensate for the loss suffered.
ARTICLE 8 – LIABILITY
8.1 Liability Relating to Registration in the Country of Destination
Exclusive responsibility of the Buyer
The Buyer is solely responsible for all administrative, regulatory, and technical procedures required to register the vehicle in the destination country.
Prior to placing any order, the Buyer must verify that the vehicle complies with applicable local requirements, in particular with regard to:
- Environmental standards (emissions, engine type, EURO standards);
- Mandatory safety equipment;
- Compliance of the registration certificate and/or European Certificate of Conformity (COC);
- Customs, tax, and local import or registration formalities.
Exclusion of OVEO’s liability
In accordance with Article 1231-1 of the French Civil Code, the Company shall not be liable for any damage or inability to register the vehicle resulting from:
- The absence or invalidity of a certificate of conformity in the destination country;
- Non-compliance with local technical or environmental standards;
- Administrative requirements specific to the destination State;
- Any suspension, import ban, or specific approval imposed by local authorities.
The Company does not guarantee registration or homologation of the vehicle in another Member State or third country.
No claim, compensation, cancellation, or return of the vehicle may be demanded on these grounds.
Recommended prior verification
The Buyer is expressly invited to contact the competent national or local authorities, or a certified automotive expert, prior to placing an order.
8.2 Force Majeure
The Seller shall not be held liable for any failure or delay in performance resulting from a force majeure event as defined in Article 1218 of the French Civil Code.
ARTICLE 9 – FORCE MAJEURE
In accordance with Article 1218 of the French Civil Code, force majeure refers to any event beyond the reasonable control of the Seller, which could not reasonably have been foreseen at the time of the sale and whose effects cannot be avoided, preventing performance of contractual obligations.
Such events include, but are not limited to: natural disasters, fires, floods, exceptional weather conditions, pandemics, war, riots, strikes, transport or communication network disruptions, public authority decisions, or legal or administrative restrictions.
ARTICLE 10 – INDEPENDENCE OF THE PARTIES
10.1 Independence of the Buyer and the Seller
The parties expressly agree that they act as independent contractors.
Nothing in these GTCS shall be construed as creating:
- A partnership or joint venture;
- An agency or representation relationship;
- Or any relationship of subordination or franchise.
Neither party may bind the other vis-à-vis third parties without prior written consent.
10.2 Autonomy of Sales Contracts
Each sale constitutes a separate and independent transaction.
The Buyer may not claim any acquired right to continuation of commercial relations. The Seller may refuse future orders, suspend access to the Platform, or terminate the business relationship, without compensation.
ARTICLE 11 – DISPUTE RESOLUTION
11.1 Applicable Law
These GTCS and the transactions arising therefrom are governed exclusively by French law.
11.2 Amicable Settlement
In the event of a dispute, the parties shall seek an amicable solution prior to any legal action.
11.3 Jurisdiction
Failing amicable settlement within thirty (30) days, the dispute shall fall under the exclusive jurisdiction of the Commercial Court of Versailles.
11.4 Independence of Intermediaries
Authorized dealers and service agents act as independent merchants and are not agents of the Seller.
11.5 Limitation of Claims
Disputes may not relate to elements validated during technical inspections prior to sale.
ARTICLE 12 – RENAULT ZE BATTERY LEASE
In the case of purchasing a Renault ZE electric vehicle, the Buyer is informed that the traction battery is not included in the vehicle sale and is subject to a separate lease agreement with Mobilize Financial Services.
The Buyer undertakes to inform the end customer and ensure execution of the battery lease agreement.
The Seller shall not be liable for any terms or conditions of the battery lease. Any claim must be addressed directly to Mobilize Financial Services.